Measuring Reliability is usually done in the form of either Service Level Agreements - for external customers, or Service Level Objectives - for internal stakeholders, based on metrics from one or more Service Level Indicators.
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- Automation is one of the most effective ways to resolve bottlenecks
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- Change Advisory Boards are useless
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- Discussing gender is a crucial component in challenging the status quo
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- Encouraging experimentation by getting rid of blame
- Engineering MANAGER vs ENGINEERING manager
- If you are the smarters person in the room, you are in the wrong room
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- In case of ideas, break glass
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- Strong opinions, weakly held
- The difference between doing the right things and doing things right
- The Four Types of Work
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- There are no indispensable team members
- There is a difference between 10 years of experience and 1 year of experience 10 times
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